Terms & Conditions

Terms & Conditions

Terms & Condition which is stated here is arranging the product buying which is offered by Dylova and the usage of www.dylova.com

By using or registering website www.dylova.com, the users is considered having read, and understood, and agreed with all contents of this terms and conditions Terms and Conditions is the agreement between users and Dylova. If the users does not agree to one of the agreement item, or all of agreement, then users shouldn't use the website.


  1. Inside the website of Dylova, we are selling Photo Frame and Photo Album with unique design. The brand is Dylova.
  2. The product of Designed Photo Frame & Photo Album has no shipping cost included.
  3. For Photo Frame, design process is 3 days and For Photo Album is 7-10 days. Maximum customer can revise is 2 times.
  4. Customer has to provide photos, by google drive or dropbox.
  5. After designing and production is completed, Dylova ask design confirmation before shipping the product.
  6. We also sell other products from suppliers in China. The product will be sent directly from China to your destination address.
  7. The price for supplier's products has free delivery cost to almost all countries in the world.
  8. The shipment delivery time is 20-40 days for this item.
  9. If you want to have a faster delivery time, just contact support, and we will provide additional delivery cost information  to you.
  10. The Stock might be different from website and actual stock. The color or size or variation may be different. If you bought a no stock product, then we will inform you.
  11. Please ensure that you have filled the correct product detail and address when ordering. It is not our responsible if you have entered wrong information into the system.

Service Time

  1. Working Day : Monday –Friday
  2. Working Hour :  01.00 – 10.00 GMT
  3. If you contact us outside the working hours / day, we will respond within 24 hours.
  4. Max Revision of Photo Album & Photo Frame is 2 times.
  5.  We will make the photo Album & and photo frame with 2 times of revision.
  6. We will provide you latest status of your order.
  7. If within 3 days, you do not get information about your order please contact us


  1. We accept payment by Credit Card and Paypal in currency USD, GBP, EUR, IDR
  2. If you want to use other payment method, just contact Support.


  1. Price of Dylova Photo Frame & Photo Album has no shipping cost included. The shipping cost is calculated automatically by the system.
  2. The courier is with TIKI, JNE, and POS
  3. The time of delivery is normally 3-7 days (Indonesia) or may be longer for other country.
  4. If Shipment was more than 7 days, just contact the courier for faster service.
  5. We do not responsible for the delay of the courier service TIKI / JNE / POS
  6. We will provide you the delivery receipt information through email.
  7. You can check status of delivery here at Receipt Check Or www.cekresi.com. Or here www.posindonesia.co.id jika via Pos or here www.jne.co.id if via JNE.
  8. And for the product from China, the shipping cost is free and delivery time is 20-40 days, directly from China's Supplier to your Destination.